Janus Health

The Company

Janus Health, headquartered in San Diego, CA, has pioneered the first adoption of mobile technologies for use in house call practices. Their company has been leading the growing movement of physicians bringing healthcare back to the home. By utilizing the latest mobile technologies, Janus is changing where and how medicine is practiced. They recognize that the problems faced by clinicians today are the result of software products and networks having been designed for an office-based practice – not a mobile environment. By providing clinicians access to advanced mobile technologies, they’re enabling house call doctors to continue improving the quality of health care, while also maximizing the success of their practices.

The Challenge

A challenge that clinicians face when out on a house call is having the ability to communicate with the appropriate providers in order to take care of their patients in a timely manner. A critical communication technology that Janus required to assist the clinicians was a fax. Fax provides the physicians a huge convenience by enabling them to send and receive faxes directly from their laptop when they are out on a house call. The physicians are dependent on fax in order to send prescriptions and place orders for medical equipment and supplies while they are in the field every day.

Janus first attempted to solve the problem by utilizing a fax service provider. The service provider Janus implemented came with a very high rate of failure. “The application crashed frequently and became the number one support call that we needed to make” said Richard Ogelsby, Janus Health Network Administrator. “Trying to deal with the faxing issues became too time consuming and negatively affected our business operations.” They needed another solution.

The Solution

Janus Health began researching other fax services and servers which led them to Axacore FaxAgent product. FaxAgent had all of the necessary features and provided Janus many additional features for future service offerings. In addition, FaxAgent reduced Janus’s support requirements due to the simple integration and administration. The intuitive user interface allowed Janus to seamlessly transition their process with no down time and very minimal training. Today, Janus’s clinicians are able to send and receive a large volume of faxes each day with the confidence that they are going through successfully.

The Results

Since installing FaxAgent, Janus Health has improved business functions by virtually eliminating any faxing problems, allowing their clinicians to continue improving the quality of health care. “FaxAgent does what it’s supposed to do,” said Ogelsby. “The solution is very stable, robust and reliable.”

For More Information

Axacore is a core technology provider of faxing and document imaging solutions. Axacore develops solutions that help organizations streamline paper-intensive business processes and automate the flow of documents to team members, customers, partners and vendors. For more information, please visit us at www.axacore.com or 1.858.427.4301.